High Reliability Organization: Innovation or Hype?
Vickie Kamataris RN, MSN, HCSM, CPHQ, LSSMBB – Principal, E-Squared Performance Partners
Abstract: High Reliability Organization (HRO) is the newest ‘thing’ in the Process Improvement vernacular. What is HRO? Another marketing ploy like Robust Process Improvement (RPI = Lean + Six Sigma + Change Management) contrived to upsell Lean Six Sigma? A truly innovative approach to operational excellence? Is it an alternative or an adjunct to LSS? Essentially, the HRO operates in a high-risk, complex environment where catastrophic failures are expected. HROs adapt and apply successful strategies for operating in high-risk situations to routine operations, reducing the occurrence and severity of negative events. Vickie will describe HRO and answer these questions and more.
Speaker Bio: Vickie is a registered nurse with 20 years of experience using first Six Sigma and then Lean, Theory of Constraints, and TRIZ to improve processes in healthcare and other industries. Vickie was certified as a LSS Master Black Belt by General Electric and as a Certified Professional in Healthcare Quality by the National Association for Healthcare Quality and holds advanced degrees in Nursing and Healthcare Systems Management from Loyola University, New Orleans. Vickie has broad healthcare experience with multiple clinical certifications including perinatal nursing and occupational health and safety and in most other service and manufacturing industries. Vickie’s company, E-Squared Performance Partners, based in Lawrenceville, PA, provides quality and management consulting services to clients in the US and abroad. Clients include Columbia University Medical School, NYC; Bassett Healthcare Network, NY; Anadolu Medical Center in Gebze, Turkey; Curtis Wright, Prudential Insurance, Corning Community College, The Quality Group/Opus Works Institute, PEX Institute, and the US Department of Defense.
Please join us Thursday, April 19, 2018 at Tags, 3037 State Route 352, Big Flats, NY
Registration: 5:30 – 6:00 p.m.
Dinner: 6:00 – 7:00 p.m.
Speaker: 7:00 p.m.
Cost: $25.00 for members and for non-members
All forms of payment accepted – cash, check and credit cards.
Make checks payable to ASQ Section 0202. All major credit cards accepted.
Reservations: Two ways to register no later than Thursday, April 12, 2018 at 5:00pm
- Preferred – Online registration with credit card payment. If registering for more than 1 person, please add additional names to notes on payment page.
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Payment can be refunded, if notification is given 48 hours before the event to firstname.lastname@example.org. All others, cancellations later than 48 hours before the event can be invoiced.
** Non-members are welcome and encouraged to attend **